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Pets at Home hires former Morrisons director as new CEO

Pets at Home has revealed that Lyssa McGowan will join as the company’s new chief executive from 1 June 2022.

McGowan will succeed Peter Pritchard, who announced his intention last November to step down from his role in summer 2021 and will remain with the business until 31 May 2022.

McGowan will be appointed to the board as chief executive Designate on 25 April 2022.

She is the outgoing chief consumer officer at Sky UK Limited, with responsibility for the consumer business serving more than 10 million customers.

McGowan has broad experience of managing product, service and subscription-led businesses, leveraging deep capabilities in new product and service innovation, omnichannel development, marketing and customer experience excellence, and data and digital transformation.

She was a non-executive director of the board of Morrisons until its recent sale to CD&R.

“Lyssa brings strong corporate, strategic and operational expertise across a range of consumer-facing businesses, and a proven track record of growth at Sky, with significant experience in customer and digital-first initiatives across multiple channels and sites,” Pets at Home chairman, Ian Burke said.

“Following an extensive search process across internal and external candidates, the Board believes that Lyssa has the requisite skills and capabilities to lead Pets at Home as it executes its future growth strategy.

“Lyssa’s commercial and strategic experience will undoubtedly be of great benefit to Pets at Home and I very much look forward to working with her.”

McGowan said: “I am thrilled to be joining Pets at Home as chief executive. It is a fantastic business with a unique, integrated business model, and a strong purpose-led culture fuelled by the shared passion of over 15,000 colleagues and Partners to care for pets, and the people who love them.

“I am excited to work with the Board and Executive Management Team to lead Pets at Home on its journey to being the best pet care business in the world.”


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