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Reiss launches new website with “customer experience overhaul”

Reiss has announced the launch of its new website, including a number of service upgrades, which are “tailored to its customers’ lifestyles” according to the fashion brand.

The upgrades include last orders for next day delivery being extended from 7pm to 11pm, while next day delivery has been reduced to £5.

Customers can benefit from immediate refunds in-store for online orders, free next day delivery in-store, increased from 50 to 600 collection points and the extension of customer service helplines from 5.30pm to 11pm.

Reiss has also invested in new store fulfilment technology, which has improved stock availability. The fashion brand also plans to launch a new app.

In addition, Reiss international shoppers will gain local content and language tailored to their region and local payment methods in select territories.

The company, currently trading with international websites in the US, Australia, France, Germany, Ireland and Hong Kong, will also be adding a local site in the Netherlands and implementing an upgraded International site that will operate in 60 markets.

“We are pleased to offer our customers an improved shopping experience with a new look to the website and upgraded services,” said Reiss chief executive officer Christos Angelides.

“The cut-off time for next-day delivery will move from 7 pm to 11 pm, and click-and-collect locations have expanded from 50 to 600 points. Customers will also enjoy increased stock availability and choice.”

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